Dear {title}.  {user_first_name} {user_last_name},

Thank you for registering your complaint. Your complaint number is {complaint_ref_number} and has been registered on {complaint_registered_date}.

Issues to be resolved:
{complaint_description}

Please quote your complaint number in all your future correspondence. Your complaint is being forwarded to the concerned team and we shall provide you with an updated status within 72 working hours.

Best regards,

Customer Care Cell
AIC 
Tel: put the telephone number
Email: customercell@aic.com